How to Choose a Residential Air Conditioning Service

Phill Crawley

Smarter Air & Electrical

i 3 Contents

residential air conditioning service gold coast

Finding the best residential air conditioning service can be challenging. There are many variables that go into choosing the right service provider, from price to technician experience to customer service. Here are some things you should consider before employing a residential air conditioning service company for your home or business.

Things to consider before hiring a residential air conditioning service

If you’re in need of a residential AC company, you’ll want to take a few minutes to really think about the company you end up employing. It’s not always as simple as finding the cheapest provider or picking someone who is close by. To make sure the company you choose will be effective for your needs, there are a few things you should consider.

The first thing to consider is the price. While it may seem attractive to find a cheap air conditioning service, this could be a false economy. There are many factors that will go into pricing and if one of these factors isn’t right for your needs, then the price difference could be negligible. You should also consider what kind of experience the technician has.

Residential AC installation and repair is complicated work that requires years of experience and training. It’s best to use an AC company with technicians who have been around for a while and have honed their skills in order to provide quality service for your home or business. Next, you want to make sure they will provide excellent customer service as well as offer quality repairs or installs for your AC unit. A good residential AC company will offer fair prices, trained technicians, and great customer service – all qualities that can help ensure your satisfaction with their

Services and prices

The services and maintenance company offers and its prices will be a major factor in your decision however it shouldn’t be your deciding factor, after all you are after a quality job, not a quick job! Let’s say a company is offering a residential ducted air conditioning for $99; how much do you think they are going to do for that small amount of money considering a qualified air conditioning technician costs a company $80 per hour plus they first have to drive to your home?

The answer is not much at all; they have barely covered their operating costs & a ducted service normally takes 1.5-2 hrs to carry out. At Smarter Air & Electrical we employ only quality air conditioning technicians who have years of experience & actually enjoy coming to work each day to help our customers. Our annual service fee is $399 inc GST, for this we carry out a comprehensive service on your duct air conditioner ensuring it’s just as energy efficient as when it was new; check out what we do below:

  • Test indoor unit & outdoor unit operation
  • Test zone motors
  • Inspect ductwork & fittings for air leaks
  • Electrical connections checked/tightened
  • Inspect the condition of drains & safety tray
  • Apply drain pan treatment
  • Inspect & remove debris from outdoor coil
  • Clean outdoor unit cabinet
  • Balance airflows (MyAir systems only)
  • Clean, disinfect & deodorize filters
  • Check supply & return temperatures
  • Inspect refrigerant pipe connections
  • Provide you with a report including any recommendations

 

Some companies offer more services than others, such as ducted deep coil cleans, split system air conditioner cleans, emergency repairs or installation of new systems. Each company has different pricing structures based on the size of your home, what type of residential air conditioning systems you have installed, etc. You should research the different companies to make sure you’re getting what you want at the right price.

How many technicians should your AC company have?

One of the first qualities you should consider is the number of technicians your service provider has. If they have a larger staff, that means they are equipped to handle more work and will have the ability to respond quickly if your current air con unit goes out. You also want to ensure that your technician has the right training, certification, and experience for your particular air conditioner cooling systems. For example, some residential systems could require special types of repair or maintenance due to age or difficulty level. When it comes to air conditioning licenses, there are two main types

  • Certificate II Air Conditioning Installers – These licenses are restricted to the installation of air conditioning units up to 18kW; service work is not allowed under this license.
  • Certificate III Unrestricted Air Conditioning License – This license allows for restricted design, installation, service & repair of air conditioning units.

Customer service, how important is it?

No matter how great the price or how qualified the technicians are if you don’t like the company you’re working with, it’s not worth hiring them to do your residential air conditioning service. An important part of customer service is an open channel of communication. It’s crucial for your business partner to be responsive, approachable and communicative. You need to feel like they are there for you and will help you in any way they can.

Another component of strong customer service is having a friendly attitude. No one wants to work with an unpleasant person who has a poor attitude, so make sure the company you select has a good reputation when it comes to customer service. HINT: Be sure to check out their Google reviews to see what others have to say about them; take a look at the Smarter Air & Electrical Reviews on the bottom left of this page. And finally, your company should be able to provide quality ducted air conditioner installation services that meet all safety standards. This will ensure that your air conditioning system is serviced properly every time and doesn’t pose any risks to your family or employees.

Summary.

If you are looking for a residential air conditioning service provider to service your ducted air conditioning heating or cooling systems, there are many factors to consider. These include price, technician experience, and customer service. Do your research using the information provided above and make an informed decision to ensure you get the best outcome possible and your air conditioner runs trouble-free for years to come.

Residential Air Conditioner Service with Smarter Air

When you need to service your air conditioning, turn to Smarter Air & Electrical. We are Brisbane’s leading installer of split system and ducted air conditioning and regularly perform interval services for customers. We provide competitive quotes, quality workmanship and exceptional customer service. For honest advice or a quote for quality air conditioning, reach out to our friendly team today on 1300 476 421 or use our chat widget on the bottom right of the screen!

Nicola Alison
10 star review to the team at SmarterAir & Electrical have the WOW factor. Brilliant from start to finish. Having a Property Manager...
Nicola Alison
10 star review to the team at SmarterAir & Electrical have the WOW factor. Brilliant from start to finish. Having a Property Manager background and high standards I know quality service and you were fantastic! The Neo Panasonic unit ducted system is so quiet it’s a dream unit. Don’t even know it is on! Sensors in each room and can remotely turn the system off via the MyPlace app. Specialists in what you do and don’t outsource the annual service shows your genuine accountability “Thank you so much” to all involved, Alex, Davis, Amanda & Chris. Today the installation & electrical team, professional and friendly, Tom, Jake, Eden, Levi, Nav and Will were simply brilliant a Very big Thank you for making my day! They even vacuumed my house and cleaned up & used drop sheets when installing they really looked after my property. I will be adding lights and the garage door to the future to the MyPlace app and also will be upgrading my residential smoke alarms with them. I am a client for life and will recommend you to everyone. Nothing is too much trouble. I chose well and grateful for all of the answers to my questions. It takes a lot to WoW me these days, but you did, thank you for all your hard work.
Nicola Alison
Nicola Alison
Temnit Teshager
I had smart air & electrical for air conditioning service install a new unit and I couldn't be happier with the experience. From scheduling the ...
Temnit Teshager
I had smart air & electrical for air conditioning service install a new unit and I couldn't be happier with the experience. From scheduling the appointment to the completion of the job, everything was seamless. The technician arrived promptly, was courteous, and thoroughly explained the work that needed to be done. They also provided helpful tips for maintaining the unit in the future and cleaned the house after finishing the job.The pricing was fair, and the service was top-notch. I highly recommend them for all your air conditioning needs!
Temnit Teshager
Temnit Teshager
steve fernandes
Had my Panasonic ducted unit installed in December. They did not try and upsell me a unit that was too big for my house size ,...
steve fernandes
Had my Panasonic ducted unit installed in December. They did not try and upsell me a unit that was too big for my house size ,Other companies recommended 1 -2 (16kw-18kw)sizes bigger. Recommended a 12.5kw which would be sufficient for my home size or could get away with the larger 14kw(summers only getting hotter). Ended up going with a Panasonic 14kw Delux unit with MyAir. On the day all the materials were delivered 30 mins (6.30am) before the guys turned up. Started at 7 am and left by 2 pm, They check with me the location of each room where the ducts were going as I have fans as well. House was vacuumed and marks on the wall cleaned. The electrician stayed back till about 3 ish to finish up, test each zone and run through the MyAir tablet. Easy to deal with, quick responses with emails and calls and happy to work with me as I built a stand so my unit was of the ground. Also went up in the ceiling to finish off some work and the ducting is all tidy. Highly recommend!
steve fernandes
steve fernandes
Saji Joseph
Smarter Air and Electrical recently replaced our ducted Air Conditioning system. The team is very professional and their service from start to finish was excellent. ...
Saji Joseph
Smarter Air and Electrical recently replaced our ducted Air Conditioning system. The team is very professional and their service from start to finish was excellent. I would like to extend our special thanks to Jack, Benji, Jacob and Kesan who did the installation and the commissioning. Also, sincere appreciation to all the pre planning work carried out by Davis, Chris, Alex and Amanda. Everything went smoothly from start to finish. Thanks again.
Saji Joseph
Saji Joseph
Darren Maloney
The Smarter Air & Electrical team has been amazing to work with from start to finish. The team have made the process seamless and we ...
Darren Maloney
The Smarter Air & Electrical team has been amazing to work with from start to finish. The team have made the process seamless and we could not be hapier with the finished product. The process has been so good that we have a freind currently getting a system from the team I only have great things to say about my experience it was easy to send them your way. A big thank you to the team and I'm sure I will send more business your way.
Darren Maloney
Darren Maloney
Matthew Harriott
The guys at Smarter Air and Electrical are great. From the inspection and quote through to the install and after sales service the company is ...
Matthew Harriott
The guys at Smarter Air and Electrical are great. From the inspection and quote through to the install and after sales service the company is outstanding. The install team are professional and clean up after them selves. Once mine was complete, they even came back and did a neighbours as well. Highly recommended.
Matthew Harriott
Matthew Harriott
Dallas Werder
From the first interaction, quoting and installation- Absolute outstanding service. They were always on time, polite, professional, attentive and explained everything perfectly. We could not ...
Dallas Werder
From the first interaction, quoting and installation- Absolute outstanding service. They were always on time, polite, professional, attentive and explained everything perfectly. We could not be happier with our ducted air con. Use this company if you want ducted.
Dallas Werder
Dallas Werder
Sue Cee
Once again, brilliant customer service from start to end. Professional, courteous, explaining the process as they went along, Jacob and Will were great. I 100% recommend ...
Sue Cee
Once again, brilliant customer service from start to end. Professional, courteous, explaining the process as they went along, Jacob and Will were great. I 100% recommend Smarter Air & Electrical
Sue Cee
Sue Cee
Bhavesh Bhatt
The guys at Smarter Air did very good job at installing ducted system in my already built home. Starting from their Sales team to...
Bhavesh Bhatt
The guys at Smarter Air did very good job at installing ducted system in my already built home. Starting from their Sales team to customer rep to Electrician and installation team all were very professional and helpful. Highly recommended 👍🏼
Bhavesh Bhatt
Bhavesh Bhatt
Giuseppe Amenta
I was nothing but impressed of the leadership and workmanship of smarter air & Electrical crew ( Davis, Benji, Levi, Nav Jake and Will) that came ...
Giuseppe Amenta
I was nothing but impressed of the leadership and workmanship of smarter air & Electrical crew ( Davis, Benji, Levi, Nav Jake and Will) that came out to fit our Panasonic ducted air conditioner.The pre inspection was so important cause they new exactly what they were up for ! Thanks Davis !! The crew did a terrific job , they cleaned after themselves explained what they were doing and most of all respected the household which was very appreciative . We would highly recommend Smarter Air & Electrical to family and friends. Well done !! Thank you
Giuseppe Amenta
Giuseppe Amenta

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