How to Choose a Residential Air Conditioning Service

Phill Crawley

Smarter Air & Electrical

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Finding the best residential air conditioning service can be challenging. There are many variables that go into choosing the right service provider, from price to technician experience to customer service. Here are some things you should consider before employing a residential air conditioning service company for your home or business.

Things to consider before hiring a residential air conditioning service

If you’re in need of a residential AC company, you’ll want to take a few minutes to really think about the company you end up employing. It’s not always as simple as finding the cheapest provider or picking someone who is close by. To make sure the company you choose will be effective for your needs, there are a few things you should consider.

The first thing to consider is the price. While it may seem attractive to find a cheap air conditioning service, this could be a false economy. There are many factors that will go into pricing and if one of these factors isn’t right for your needs, then the price difference could be negligible. You should also consider what kind of experience the technician has.

Residential AC installation and repair is complicated work that requires years of experience and training. It’s best to use an AC company with technicians who have been around for a while and have honed their skills in order to provide quality service for your home or business. Next, you want to make sure they will provide excellent customer service as well as offer quality repairs or installs for your AC unit. A good residential AC company will offer fair prices, trained technicians, and great customer service – all qualities that can help ensure your satisfaction with their

Services and prices

The services and maintenance company offers and its prices will be a major factor in your decision however it shouldn’t be your deciding factor, after all you are after a quality job, not a quick job! Let’s say a company is offering a residential ducted air conditioning for $99; how much do you think they are going to do for that small amount of money considering a qualified air conditioning technician costs a company $80 per hour plus they first have to drive to your home?

The answer is not much at all; they have barely covered their operating costs & a ducted service normally takes 1.5-2 hrs to carry out. At Smarter Air & Electrical we employ only quality air conditioning technicians who have years of experience & actually enjoy coming to work each day to help our customers. Our annual service fee is $399 inc GST, for this we carry out a comprehensive service on your duct air conditioner ensuring it’s just as energy efficient as when it was new; check out what we do below:

  • Test indoor unit & outdoor unit operation
  • Test zone motors
  • Inspect ductwork & fittings for air leaks
  • Electrical connections checked/tightened
  • Inspect the condition of drains & safety tray
  • Apply drain pan treatment
  • Inspect & remove debris from outdoor coil
  • Clean outdoor unit cabinet
  • Balance airflows (MyAir systems only)
  • Clean, disinfect & deodorize filters
  • Check supply & return temperatures
  • Inspect refrigerant pipe connections
  • Provide you with a report including any recommendations

 

Some companies offer more services than others, such as ducted deep coil cleans, split system air conditioner cleans, emergency repairs or installation of new systems. Each company has different pricing structures based on the size of your home, what type of residential air conditioning systems you have installed, etc. You should research the different companies to make sure you’re getting what you want at the right price.

How many technicians should your AC company have?

One of the first qualities you should consider is the number of technicians your service provider has. If they have a larger staff, that means they are equipped to handle more work and will have the ability to respond quickly if your current air con unit goes out. You also want to ensure that your technician has the right training, certification, and experience for your particular air conditioner cooling systems. For example, some residential systems could require special types of repair or maintenance due to age or difficulty level. When it comes to air conditioning licenses, there are two main types

  • Certificate II Air Conditioning Installers – These licenses are restricted to the installation of air conditioning units up to 18kW; service work is not allowed under this license.
  • Certificate III Unrestricted Air Conditioning License – This license allows for restricted design, installation, service & repair of air conditioning units.

Customer service, how important is it?

No matter how great the price or how qualified the technicians are if you don’t like the company you’re working with, it’s not worth hiring them to do your residential air conditioning service. An important part of customer service is an open channel of communication. It’s crucial for your business partner to be responsive, approachable and communicative. You need to feel like they are there for you and will help you in any way they can.

Another component of strong customer service is having a friendly attitude. No one wants to work with an unpleasant person who has a poor attitude, so make sure the company you select has a good reputation when it comes to customer service. HINT: Be sure to check out their Google reviews to see what others have to say about them; take a look at the Smarter Air Reviews here. And finally, your company should be able to provide quality ducted air conditioner installation services that meet all safety standards. This will ensure that your air conditioning system is serviced properly every time and doesn’t pose any risks to your family or employees.

Summary.

If you are looking for a residential air conditioning service provider to service your ducted air conditioning heating or cooling systems, there are many factors to consider. These include price, technician experience, and customer service. Do your research using the information provided above and make an informed decision to ensure you get the best outcome possible and your air conditioner runs trouble-free for years to come.

Residential Air Conditioner Service with Smarter Air

When you need to service your air conditioning, turn to Smarter Air. We are Brisbane’s leading installer of split system and ducted air conditioning and regularly perform interval services for customers. We provide competitive quotes, quality workmanship and exceptional customer service. For honest advice or a quote for quality air conditioning, reach out to our friendly team today on 1300 476 421 or use our chat widget on the bottom right of the screen!

Scott Booth
We had a great experience from quote to install. I spent a year shopping around for air conditioning solutions and this mob had the best ...
Scott Booth
We had a great experience from quote to install. I spent a year shopping around for air conditioning solutions and this mob had the best price and the best service by far. An easy decision.
Scott Booth
Scott Booth
Jade Marsh (Jadey k450)
Had ducted aircon installed very promptly. Chose this company due to their customer satisfaction and importance for continuing to offer support. Have had to have ...
Jade Marsh (Jadey k450)
Had ducted aircon installed very promptly. Chose this company due to their customer satisfaction and importance for continuing to offer support. Have had to have technicians out twice to replace sensors and the second technician was absolutely phenomenal and gave use amazing advice.
Jade Marsh (Jadey k450)
Jade Marsh (Jadey k450)
Goran Radosavljevic
Very professional and friendly people at the same time, so easy to deal with. They always come on promissed time and deliver all 100%. They run ...
Goran Radosavljevic
Very professional and friendly people at the same time, so easy to deal with. They always come on promissed time and deliver all 100%. They run like ants, everyone knows what he's supposed to do and before you know it's ready to be turned on, when they start showing you how to control your new AC. Well done Smarter A&E, very happy with what you've accomplished. I strongly recommend this business to everyone.
Goran Radosavljevic
Goran Radosavljevic
Zuzana Husak
Smarter Air & Electrical made the choosing and installation of aircon a breeze. From the first contact, through inspection and installation I was impressed with ...
Zuzana Husak
Smarter Air & Electrical made the choosing and installation of aircon a breeze. From the first contact, through inspection and installation I was impressed with the professional service, punctuality, tidiness and politeness. I would highly recommend the team, in fact I already have. Thank you Alex, Davis, Tom and the boys.
Zuzana Husak
Zuzana Husak
Dave B
The guys were great. Professional, polite and efficient. Arrived on time, completed all work to a very high standard and left the house cleaner than ...
Dave B
The guys were great. Professional, polite and efficient. Arrived on time, completed all work to a very high standard and left the house cleaner than when they started. Would not hesitate to recommend Smarter Air to anyone.
Dave B
Dave B
Aslam Chapri
Excellent!!! The customer service was outstanding. Alex went above and beyond to help me finding the product I wanted. They efficiently and in time replaced ...
Aslam Chapri
Excellent!!! The customer service was outstanding. Alex went above and beyond to help me finding the product I wanted. They efficiently and in time replaced my old ducted aircon system. The installation team, Tom, Jacob, Levi and rest of the team were highly professional and polite and tidied up nicely after completing installation. Davis' initial site inspection was very informative. I highly recommend Smarter Air & Electrical.
Aslam Chapri
Aslam Chapri
Frankie Smith
Contact from start to finish was good, company was very responsive. Guys who installed were polite and professional. Price was much better than other quotes ...
Frankie Smith
Contact from start to finish was good, company was very responsive. Guys who installed were polite and professional. Price was much better than other quotes we got too. Happy all around, would highly recommend
Frankie Smith
Frankie Smith
Aaron Bey
Had our ducted aircon installed today the team was on time very professional and very efficient and tidy. It has been an amazing experience...
Aaron Bey
Had our ducted aircon installed today the team was on time very professional and very efficient and tidy. It has been an amazing experience from initial contact to quoting through to site visit and install. Didn’t try to sell us anymore than we need and really knew what they were talking about. Would highly recommend to anyone look to have air con installed. Thanks to the whole team.
Aaron Bey
Aaron Bey
Adam Staier
These guys are great. From initial quote right up to demonstration after it was installed they’ve been brilliant. Ours was a tricky install...
Adam Staier
These guys are great. From initial quote right up to demonstration after it was installed they’ve been brilliant. Ours was a tricky install due to access issues and they absolutely nailed it. Friendly professional staff and they work hard.
Adam Staier
Adam Staier
Anna Marcantelli
Have had the team from Smarter Air and Electrical do an aircon system for our shop and it’s absolutely changed our life. We were...
Anna Marcantelli
Have had the team from Smarter Air and Electrical do an aircon system for our shop and it’s absolutely changed our life. We were dying from the heat before but the guys had it installed in no time and couldn’t have been any easier to deal with! From calling up and booking in to having the system installed was seamless and the super friendly team made the decision that much better! Will continue to use these guys and always recommend to anyone in the future needing any air conditioning and electrical work done!
Anna Marcantelli
Anna Marcantelli

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