How to Choose a Residential Air Conditioning Service

Phill Crawley

Smarter Air & Electrical

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Finding the best residential air conditioning service can be challenging. There are many variables that go into choosing the right service provider, from price to technician experience to customer service. Here are some things you should consider before employing a residential air conditioning service company for your home or business.

Things to consider before hiring a residential air conditioning service

If you’re in need of a residential AC company, you’ll want to take a few minutes to really think about the company you end up employing. It’s not always as simple as finding the cheapest provider or picking someone who is close by. To make sure the company you choose will be effective for your needs, there are a few things you should consider.

The first thing to consider is the price. While it may seem attractive to find a cheap air conditioning service, this could be a false economy. There are many factors that will go into pricing and if one of these factors isn’t right for your needs, then the price difference could be negligible. You should also consider what kind of experience the technician has.

Residential AC installation and repair is complicated work that requires years of experience and training. It’s best to use an AC company with technicians who have been around for a while and have honed their skills in order to provide quality service for your home or business. Next, you want to make sure they will provide excellent customer service as well as offer quality repairs or installs for your AC unit. A good residential AC company will offer fair prices, trained technicians, and great customer service – all qualities that can help ensure your satisfaction with their

Services and prices

The services and maintenance company offers and its prices will be a major factor in your decision however it shouldn’t be your deciding factor, after all you are after a quality job, not a quick job! Let’s say a company is offering a residential ducted air conditioning for $99; how much do you think they are going to do for that small amount of money considering a qualified air conditioning technician costs a company $80 per hour plus they first have to drive to your home?

The answer is not much at all; they have barely covered their operating costs & a ducted service normally takes 1.5-2 hrs to carry out. At Smarter Air & Electrical we employ only quality air conditioning technicians who have years of experience & actually enjoy coming to work each day to help our customers. Our annual service fee is $399 inc GST, for this we carry out a comprehensive service on your duct air conditioner ensuring it’s just as energy efficient as when it was new; check out what we do below:

  • Test indoor unit & outdoor unit operation
  • Test zone motors
  • Inspect ductwork & fittings for air leaks
  • Electrical connections checked/tightened
  • Inspect the condition of drains & safety tray
  • Apply drain pan treatment
  • Inspect & remove debris from outdoor coil
  • Clean outdoor unit cabinet
  • Balance airflows (MyAir systems only)
  • Clean, disinfect & deodorize filters
  • Check supply & return temperatures
  • Inspect refrigerant pipe connections
  • Provide you with a report including any recommendations

 

Some companies offer more services than others, such as ducted deep coil cleans, split system air conditioner cleans, emergency repairs or installation of new systems. Each company has different pricing structures based on the size of your home, what type of residential air conditioning systems you have installed, etc. You should research the different companies to make sure you’re getting what you want at the right price.

How many technicians should your AC company have?

One of the first qualities you should consider is the number of technicians your service provider has. If they have a larger staff, that means they are equipped to handle more work and will have the ability to respond quickly if your current air con unit goes out. You also want to ensure that your technician has the right training, certification, and experience for your particular air conditioner cooling systems. For example, some residential systems could require special types of repair or maintenance due to age or difficulty level. When it comes to air conditioning licenses, there are two main types

  • Certificate II Air Conditioning Installers – These licenses are restricted to the installation of air conditioning units up to 18kW; service work is not allowed under this license.
  • Certificate III Unrestricted Air Conditioning License – This license allows for restricted design, installation, service & repair of air conditioning units.

Customer service, how important is it?

No matter how great the price or how qualified the technicians are if you don’t like the company you’re working with, it’s not worth hiring them to do your residential air conditioning service. An important part of customer service is an open channel of communication. It’s crucial for your business partner to be responsive, approachable and communicative. You need to feel like they are there for you and will help you in any way they can.

Another component of strong customer service is having a friendly attitude. No one wants to work with an unpleasant person who has a poor attitude, so make sure the company you select has a good reputation when it comes to customer service. HINT: Be sure to check out their Google reviews to see what others have to say about them; take a look at the Smarter Air & Electrical Reviews on the bottom left of this page. And finally, your company should be able to provide quality ducted air conditioner installation services that meet all safety standards. This will ensure that your air conditioning system is serviced properly every time and doesn’t pose any risks to your family or employees.

Summary.

If you are looking for a residential air conditioning service provider to service your ducted air conditioning heating or cooling systems, there are many factors to consider. These include price, technician experience, and customer service. Do your research using the information provided above and make an informed decision to ensure you get the best outcome possible and your air conditioner runs trouble-free for years to come.

Residential Air Conditioner Service with Smarter Air

When you need to service your air conditioning, turn to Smarter Air & Electrical. We are Brisbane’s leading installer of split system and ducted air conditioning and regularly perform interval services for customers. We provide competitive quotes, quality workmanship and exceptional customer service. For honest advice or a quote for quality air conditioning, reach out to our friendly team today on 1300 476 421 or use our chat widget on the bottom right of the screen!

Jason Gent
These guys were amazing to deal with, I can see why they have all 5 star reviews. Great communication, value, price and service. Every team member ...
Jason Gent
These guys were amazing to deal with, I can see why they have all 5 star reviews. Great communication, value, price and service. Every team member from sales to admin/ scheduling and installers were prompt, courteous and a pleasure to deal with. The whole process from start to finish was flawless, thanks again!
Jason Gent
Jason Gent
Aftaar Atik
A well deserved 5 🌟 rating to Smarter AIR & Electrical for a Samsung Ducted Systems. From initiation to completion everything was a breeze...
Aftaar Atik
A well deserved 5🌟 rating to Smarter AIR & Electrical for a Samsung Ducted Systems. From initiation to completion everything was a breeze. These guys are the best in Brisbane and I highly recommend them for all your air-conditioning requirements. Benji and team showed up on time and did a amazing job,also cleaned up the site.
Aftaar Atik
Aftaar Atik
D Llyd
Clean looking finish. Quick install. Professional from start to finish! Highly recommended if you're considering ducted air-conditioning.
D Llyd
Clean looking finish. Quick install. Professional from start to finish! Highly recommended if you're considering ducted air-conditioning.
D Llyd
D Llyd
Nicole & Brindley Rouse
Huge thanks to Benji and the team at Smarter Air Electrical for an awesome job installing our new aircon! From start to finish, they...
Nicole & Brindley Rouse
Huge thanks to Benji and the team at Smarter Air Electrical for an awesome job installing our new aircon! From start to finish, they were professional, efficient, and really took care in everything they did. Even the apprentices were fantastic—you could see how well they worked together, and the whole team just got stuck in and got the job done. They were careful around the house, cleaned up after themselves, and made the whole process super easy for us. A special thanks to Amanda in the office for always keeping us informed. We are very happy! Thanks for making our days a lot cooler 🙂
Nicole & Brindley Rouse
Nicole & Brindley Rouse
Philip Elisara
Excellent service from Alex and Amanda in the office communication was on point always kept us up to date with what was going on and ...
Philip Elisara
Excellent service from Alex and Amanda in the office communication was on point always kept us up to date with what was going on and talking us through products etc. To the install team Led by Benji and his team the boys were respectful cleaned up and did an excellent job. Also a mention to Jake the electrician as well thanks guys the best experience with any company hands down. We will be recommending the team to anyone after ducted aircon.
Philip Elisara
Philip Elisara
Kayley Parkinson
We couldn't be happier with our new ducted air conditioning system. Alex, Louie and the team at Smarter Air and Electrical were amazing to deal ...
Kayley Parkinson
We couldn't be happier with our new ducted air conditioning system. Alex, Louie and the team at Smarter Air and Electrical were amazing to deal with throughout the entire process. The team were polite, friendly, punctual and their workmanship is excellent. Highly recommend!
Kayley Parkinson
Kayley Parkinson
Sean & Katrina Yacoubian
The installers were excellent. Arrived on time and we did a preliminary walk around to check positioning of everything was correct. Very stress...
Sean & Katrina Yacoubian
The installers were excellent. Arrived on time and we did a preliminary walk around to check positioning of everything was correct. Very stress free install. Price was extremely good. Would highly recommend giving Smarter Air & Electrical a call if you’re thinking about air conditioning.
Sean & Katrina Yacoubian
Sean & Katrina Yacoubian
Jason Trembath
A big thank you to Benji who was very friendly and professional. He provided a great service and ran through questions we had. He fixed ...
Jason Trembath
A big thank you to Benji who was very friendly and professional. He provided a great service and ran through questions we had. He fixed up a few items which was greatly appreciated to ensure we have our system running well. I highly recommend Benji from Smarter Air. Thanks as well go Amanda and Andrea as well for being warm, friendly and professional to deal with when booking everything in, and getting our service and repairs in straight away.
Jason Trembath
Jason Trembath
Greg Chijoff
Not Happy Jan. Despite the company being told in advance of my unique situation - a 3 storey townhouse with limited roof void space, necessitating the ...
Greg Chijoff
Not Happy Jan. Despite the company being told in advance of my unique situation - a 3 storey townhouse with limited roof void space, necessitating the probable use of a scissor-lift and access through the steel roof, Smarter Air accepted the job for ducted air installation and took a deposit. Deposit transferred November 29. First site inspection January 10. Project declined January 13. Not only has this set back other activity such as the installation of roof top Solar panels, but I had declined two other reasonably priced proposals [also Black Friday deals]. Now I have to go back to scratch and restart with new Project quoting from competitors. I have elevated the star rating by '1' as I did eventually get the refund back, after a reminder two days later.
Greg Chijoff
Greg Chijoff
James Herbert
We couldn't be happier with the fantastic service provided by Smarter Electrical! They recently upgraded our air conditioning system, and the entire process was seamless ...
James Herbert
We couldn't be happier with the fantastic service provided by Smarter Electrical! They recently upgraded our air conditioning system, and the entire process was seamless from start to finish. The team was professional, punctual, and incredibly knowledgeable. They took the time to explain all the options available and made sure we chose the right system for our home. The installation was done efficiently and with great attention to detail, leaving everything clean and tidy afterward. Our new air con system works perfectly, and we can already feel the difference in comfort and efficiency. We would highly recommend Smarter Electrical to anyone looking for a great service and expert advice. A big thank you to the team, especially Tom, Hayden and Chris for their excellent work!
James Herbert
James Herbert

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