Frequently Asked Questions

 

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GENERAL INFO

WHAT AREAS DO YOU COVER?
We service Brisbane, Logan, Redlands, Gold Coast & Ipswich.
CAN YOU PROVIDE AN OVER THE PHONE QUOTE?
We can provide you with an indicative price over the phone, however, your best option to receive a quotation would be to arrange an obligation free in-home consultation.
WHAT IS AN INVERTER?
Older fixed speed air conditioning systems were either ON running at 100% capacity or OFF. Inverter systems have the ability to vary their capacity by speeding up or slowing down, when you first turn an inverter air conditioner on it will run at 100% capacity to bring your home down to a comfortable temperature as quickly as possible & it will then reduce its capacity to save energy, some systems can reduce their capacity down to 25-30% of their rated capacity.
WHAT IS PEAKSMART?

Peaksmart air conditioning by Energex helps manage demand on the energy grid reducing the maximum frequency of your air conditioner at times of high energy demand.

In exchange for opting into Peaksmart, you may be eligible for a rebate when your air conditioner installed.

For more info watch this video

WHAT SIZE AIR CONDITIONER DO I NEED FOR MY HOME?

There are a lot of variables that determine what size air conditioner is going to be the perfect solution for your home. As part of your obligation free in-home consultation, we will measure the areas in your home that require heating and cooling which, after learning how you would like to use your air conditioner, will allow us to confirm the right system for the job.

WHAT TEMPERATURE SHOULD I SET MY AIR CONDITIONER?

We find that most people find 24 degrees in summer & 21 degrees in winter the most comfortable setting for their ducted air conditioner.

CAN I COVER OR HIDE THE OUTDOOR AIR CONDITIONER UNIT?

While we do make every effort to position the outdoor unit in the least obtrusive place possible, sometimes the visual impact is unavoidable. If this is the case, we may be able to provide some suggestions to hide the outdoor unit.

HOW CAN I SAVE MONEY ON MY POWER BILLS WHEN USING MY AIR CONDITIONER?
  • Install room temperature sensors in each room, this prevents rooms from overcooling & rather pushes air to the rooms where it is needed most!
  • Ensure you have your air conditioner serviced at least every 12 months
  • Clean your return air filters every 3 months or whenever they are noisier than usual
  • Set your air conditioner to 24 in summer & 21 in winter, it’s estimated that every degree you go below 24 in summer increase your power bill by up to 10%!
HOW DOES THE ENERGY EFFICIENCY RATING SYSTEM WORK?

Air conditioners have dual star ratings on them, the blue stars represent cooling & red heating, the more stars the more energy-efficient the air conditioner. Some air conditioners have a special “Super efficiency rating” on the label, this means the air conditioner is extra efficient.

The other important info shown on the label is:

  • Capacity Output Kw – This is let’s you know how much cooling or heating capacity the air conditioner has.
  • Power Input kW – This tells you how much power the air conditioner needs to run, the lower the number the more efficient.

DUCTED AIR CON

HOW LONG DOES IT TAKE TO INSTALL DUCTED AIR CONDITIONING?

For smaller single storey homes ducted air conditioner installation will normally take only one day, larger homes will require two days.

For new home builds air conditioner installation takes place over three site visits as follows:

  • Rough-in – This is completed once your frame is up & the roof has gone on.
  • Cut Outs – This takes place as soon as your gyprock goes up.
  • Fit Off – This is the final visit & this takes place on the day that the electrician provides power to the air conditioner.
HOW MUCH DOES IT COST TO INSTALL DUCTED AIR CONDITIONING?

The below prices can be used as a guide to help you decide if a ducted air conditioning installation in Brisbane fits within your budget:

Small Home: $7k-$10k
Medium Home: $10-14k
Large Home: $14k+

DOES DUCTED AIR CONDITIONING ADD VALUE TO YOUR HOUSE?

Ducted air conditioning is one of the best investments you can make into your home, because not only will it boost the total value and your equity, but it also keeps you comfortable! It is also a great way to increase sellability and add the wow factor for potential buyers.

DOES DUCTED AIRCON USE A LOT OF ELECTRICITY?

Using a properly designed & installed ducted air conditioner does not cost much to run. For example, the most popular size of an air conditioner is 12.5kw, when this unit runs at full capacity it will cost around $1 per hour to run but the important things to remember is your unit will only run at full capacity when it is first turned ON. Once your house temperature comes down closer to your desired temper the air conditioner has less work to do & it will automatically reduce it’s capcaity to as low as 25% meaning it will only cost 0.25c per hour to run.

WHAT IS REVERSE CYCLE DUCTED AIR CONDITIONING?

Reverse cycle ducted air conditioning systems allow you to both heat & cool your home for year-round comfort.

WHAT IS ZONING?

Zoning allows you to split your home up into different areas, or “zones”, closing off airflow to unoccupied rooms. Closing off unused areas will deliver more of the conditioned air to the zones that need it meaning they will hit your desired temperature sooner, allowing your air conditioning unit to run at a lower capacity & reduce its energy consumption.

SPLIT AIR CON

Can you provide an over the phone quote for split system air conditioning?

Our standard installation pricing can be found on our split system installation page here.

Additional charges may be applicable for non-standard installations which we will confirm with you prior to works beginning.

What is a back-to-back installation?

A standard (back to back) installation is when the indoor unit is installed on an external wall & the outdoor unit is located directly behind that wall as pictured below.

Do you offer smartphone control for split systems?

Yes! When it comes to splits system there are lots of options available for smartphone controls, depending on your requirements we can advise which system will work best for you, what’s more, we can even install it & then get it working with your digital assistant of choice such as Amazon Alexa or Google Home. 

ANNUAL SERVICE

HOW LONG DOES AN ANNUAL SERVICE TAKE?

An annual service on a ducted air conditioner will take between 1-2 hours. 

HOW OFTEN SHOULD AN AIR CONDITIONER BE SERVICED?

Ducted air conditioning systems should be serviced every 12 months. This ensures that your system is always running as efficiently as possible. Regular servicing not only ensures maximum efficiency but also helps your system to provide clean, mould & dust-free air.

HOW OFTEN SHOULD I CLEAN MY FILTERS?

As a general rule, your air conditioning filters should be cleaned at least once a month. Again, this is something that is determined by how often the system is used. Not only does cleaning or replacing a blocked filter provide you with cleaner air, but it can also reduce the air conditioners energy consumption by up to 5%-15%.

WHAT IS INCLUDED IN AN AIR CONDITIONING SERVICE?
  • Test unit operation
  • Clean return air filters
  • Electrical connections checked/tightened
  • Check/clean drains
  • Check temperatures
  • Check gas levels
  • Inspect/clean indoor coil
  • Inspect/clean outdoor coil
  • Test zone motors
  • Balance airflow if required
  • Inspect ductwork & fittings

MYAIR

WHAT IS MYAIR?

MyAir, by Advantage Air, is an industry-leading smart air conditioning controller designed and manufactured in Australia. It allows you to split your home into up to 10 different zones, allowing you to close off areas that aren’t in use to run your air conditioning more energy efficiently. Additionally, you can control the system from your Android or iOS device, allowing you to securely access and monitor your air conditioning from inside or outside of your home. 

DOES MYAIR WORK FROM ANY PHONE?

MyAir is controlled by the “MyPlace” app which is available for Android and iOS devices. It can be downloaded for free from the App Store for Apple devices and the Google Play Store for Android.

HOW DOES MYAIR MAKE THE AIR CONDITIONING MORE ENERGY EFFICIENT?

MyAir’s key energy efficiency feature is called “MyZone”. It gives you the ability to choose the area or zone that is the temperature setpoint for your air conditioning system. In a conventional ducted scenario, the air conditioning unit would read the temperature from wherever it draws the air from, most likely the hallway. Utilising the MyZone feature, you can choose the room you are using as the temperature setpoint so that your air conditioner is catering to where you are, not somewhere you aren’t (like the hallway). This avoids overcooling and overheating, ensuring the unit reduces it’s capacity (saving you money) far quicker than it normally would in a conventional installation that doesn’t have MyAir with temperature sensors in each zone.   

CAN MYAIR BE ADDED TO EXISTING DUCTED AIR CONDITIONING UNITS

MyAir is able to be retrofitted to most standard inverter ducted air conditioning systems that are between 1-10 years old. It is a fairly simple process to add the MyAir controller and zones to your existing system which allows you to keep all of your existing ductwork.

MyAir is compatible with most of the major brands including:

  • Daikin
  • Fujitsu
  • Panasonic
  • Samsung
  • Mitsubishi Electric
  • Mitsubishi Heavy Industries
  • Toshiba
  • LG
  • Carrier
  • Midea
  • MDV
  • Gree
  • Rinnai
  • Hitachi
  • Temperzone (Some models only)
  • Actron (Some models only)

 

DOES MYAIR WORK WITH SPLIT SYSTEMS?

Unfortunately, MyAir is specifically designed for ducted air conditioning systems. Luckily we do offer an even smarter controller for split system, click here to find out more.

WARRANTY

WHAT IS THE WARRANTY PERIOD FOR MY AIR CONDITIONER?

All of the air conditioning units supplied by Smarter Air come complete with a 5-year manufacturer’s warranty when installed in a residential application. This 5-year residential warranty is subject to the supplier’s terms & conditions. Smarter Air will strive to assist you with claims related to your 5-year manufacturer’s warranty if your system is eligible for a warranty replacement or repair.

WHAT IS THE WARRANTY FOR THE DUCTED COMPONENTS?

Non-electronic, 10 years:
Non-electronic ducted componentry (duct & grilles) carries a warranty of 10 years. These warranty terms are outlined by Advantage Air’s terms and conditions here.
Electronic, 5 years:
Electronic componentry carries a warranty of 5 years. These warranty terms are outlined by Advantage Air’s terms and conditions here.

WHAT IS THE SMARTER AIR 10 YEAR WORKMANSHIP GUARANTEE?

Smarter Air is proud to provide an industry-leading 10-year workmanship guarantee to show our commitment to providing quality installations.

This 10-year workmanship guarantee strictly covers defects in workmanship only and excludes the following:

To be covered under our 10-year workmanship guarantee, an annual service, starting from the date of commissioning, must be provided by a Smarter Air technician to ensure the ongoing reliability of the system. Our annual service fee is $250 inc. GST. For a full list of inclusions of what the annual service entails, see our service and maintenance page.

AIR PURIFICATION

HOW DOES AIR PURIFICATION WORK?

The purification process begins with the ionisation of water vapour already present in our humid Queensland air. These ions are distributed throughout your home via your ducted system, seeking out and deactivating contaminants like allergens, mould, bacteria and viruses on surfaces and throughout the air. As contaminants are neutralised, the ions revert to harmless water vapour and the purification cycle repeats.

HOW DO AIR PURIFIERS HELP WITH HAY FEVER AND OTHER ALLERGIES?

An air purifier integrated with your ducted air conditioning system is a powerful combination to fight common airborne allergens, germs, viruses, spores and household odours. The ionised water vapour spreads throughout your home via your ducted system, reducing these contaminants by up to 99%.

HOW MUCH DOES IT COST TO ADD AN AIR PURIFIER TO MY DUCTED AIR CONDITIONER?

Adding an ionising air purifier to your ducted air conditioning system will generally cost between $1000-1500 depending on the brand of air conditioning installed. It is easy to justify adding this to your system when you consider the years of clean, allergen, germ and odour free air this will provide for your family.

CONTACT US

Get in touch with the Smarter Air team today!

We are your ducted air conditioning installation specialists servicing Brisbane South, Redlands, Logan, Gold Coast & Ipswich.

OPENING HOURS

Mon-Fri
8am-4pm

MAPS

Unit 18/55-57 Commerce Cct, Yatala QLD 4207

email us

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