Frequently Asked Questions

We can provide you with an indicative price if you able to provide us with floor plans for your home bu the best way to get an accurate quotation would be to arrange an obligation free in-home consultation. Use our web chat on this page to book your free in-home consultation today.

Older fixed speed air conditioning systems were either ON running at 100% capacity or OFF. Inverter systems have the ability to vary their capacity by speeding up or slowing down, when you first turn an inverter air conditioner on it will run at 100% capacity to bring your home down to a comfortable temperature as quickly as possible & it will then reduce its capacity to save energy, some systems can reduce their capacity down to 25-30% of their rated capacity.

Peaksmart air conditioning by Energex helps manage demand on the energy grid reducing the maximum frequency of your air conditioner at times of high energy demand.

In exchange for opting into Peaksmart, you may be eligible for a rebate when your air conditioner installed.

For more info watch this video

There are a lot of variables that determine what size ducted air conditioner is going to be the perfect solution for your home. As part of your obligation free in-home consultation, we will measure the areas in your home that require heating and cooling which, after learning how you would like to use your air conditioner, will allow us to confirm the right system for the job.

We find that most people find 24 degrees in summer & 21 degrees in winter the most comfortable temperature set point for their ducted air conditioner.

While we make every effort to position the outdoor unit in the least obtrusive place possible, sometimes the visual impact is unavoidable. If this is the case, we may be able to provide some suggestions to hide the outdoor unit but we strongly advise against building any form of cover over your air conditioner as it will reduce the performance of your system.

• We suggest installing room temperature sensors in each zone, this prevents rooms from overcooling & instead pushes air to the rooms where it is needed most!
• Ensure you have your air conditioner serviced at least every 12 months
• Clean your return air filters every three months or whenever they are noisier than usual
• Set your air conditioner to 24 in summer & 21 in winter; it’s estimated that every degree you go below 24 in summer increases your power bill by up to 10%!

Air conditioners have dual star ratings on them, the blue stars represent cooling & red heating, the more stars the more energy-efficient the air conditioner. Some air conditioners have a special “Super efficiency rating” on the label, this means the air conditioner is extra efficient.

The other important info shown on the label is:

• Capacity Output Kw – This is let’s you know how much cooling or heating capacity the air conditioner has.
• Power Input kW – This tells you how much power the air conditioner needs to run, the lower the number the more efficient.

Our terms of trade can be found here or attached to your invoice.

We believe in providing our consumers with a selection of the best ducted air conditioning brands in Australia; we do not favour any one particular brand. That being said Panasonic appears to be the prefered brand of both our customers and our technicians.

The below can be used as a guide as to the cost of new ducted air conditioning in Brisbane:

Small Home: $8k-$11k
Medium Home: $11-15k
Large Home: $15k+

Ducted air conditioning is one of the best investments you can make in your home. It will boost your home’s total value and equity, but will also keep you comfortable! It is also a great way to increase sellability and add the wow factor for potential buyers.

Using a properly designed & installed ducted air conditioning system does not cost much to run. For example, the most popular size of an air conditioner is 12.5kw, when this unit runs at full capacity it will cost around $1 per hour to run but the important things to remember is your unit will only run at full capacity when it is first turned ON. Once your house temperature comes down closer to your desired temper the air conditioner has less work to do & it will automatically reduce it’s capcaity to as low as 25% meaning it will only cost 0.25c per hour to run & help you save on your electricity bills.

Reverse cycle ducted air conditioning systems allow you to both heat & cool your home for year-round comfort.

Zoning allows you to split your home up into different areas, or “zones”, closing off airflow to unoccupied rooms. Closing off unused areas will deliver more of the conditioned air to the zones that need it meaning they will hit your desired temperature sooner, allowing your air conditioning unit to run at a lower capacity & reduce its energy consumption.

Our in-house ducted air conditioning design experts consider the following when designing a system for you:

• Heat Load (from the sun, building materials, insulation, people etc)
• Home design & construction
• Number of occupants
• Your ideal temperature
• Air quality requirements
• Electricity supply to the home
• Available space in the roof
• How you will use the air con

Yes! We can look after you with a great price on a new split system air conditioner for your home & refer you to a trusted installer in your area. Simply make a purchase through our online store Smarter Warehouse Direct, after checking out you will receive an email with recommeded installers in your area

Ducted air conditioning systems should be serviced every 12 months. This ensures that your system is always running as efficiently as possible. Regular servicing not only ensures maximum efficiency but also helps your system to provide clean, mould & dust-free air.

As a general rule, your ducted air conditioning filters should be cleaned at least once a month. Again, this is something that is determined by how often the system is used. Not only does cleaning or replacing a blocked filter provide you with cleaner air, but it can also reduce the air conditioner’s energy consumption by up to 15%.

• Test unit operation
• Clean return air filters
• Electrical connections checked/tightened
• Check/clean drains
• Check temperatures
• Check gas levels
• Inspect/clean indoor coil
• Inspect/clean outdoor coil
• Test zone motors
• Balance airflow if required
• Inspect ductwork & fittings

Our price for an annual service of a ducted air conditioning system is $399 inc GST however if we installed the system for you this price is discouted down to $299 inc GST.

Typically, we only repair air conditioning systems that we have installed ourselves; this guarantees that we can give the level of service that our clients have come to know and expect. However if you have a specific problem with a system we didn’t install please get in touch via our web chat and our team will see if there is any way we can help

MyAir is controlled by the “MyPlace” app which is available for Android and iOS devices. It can be downloaded for free from the App Store for Apple devices and the Google Play Store for Android.

MyAir’s key energy efficiency feature is called “MyZone”. It gives you the ability to choose the area or zone that is the temperature setpoint for your air conditioning system. In a conventional ducted scenario, the air conditioning unit would read the temperature from wherever it draws the air from, most likely the hallway. Utilising the MyZone feature, you can choose the room you are using as the temperature setpoint so that your air conditioner is catering to where you are, not somewhere you aren’t (like the hallway). This avoids overcooling and overheating, ensuring the unit reduces it’s capacity (saving you money) far quicker than it normally would in a conventional installation that doesn’t have MyAir with temperature sensors in each zone.

MyAir is able to be retrofitted to most standard inverter ducted air conditioning systems that are between 1-10 years old. It is a fairly simple process to add the MyAir controller and zones to your existing system which allows you to keep all of your existing ductwork.

MyAir is compatible with most of the major brands including:

• Panasonic
• Mitsubishi Electric
• Samsung
• LG
• TECO
• Mitsubishi Heavy Industries
• Daikin
• Fujitsu
• Toshiba
• Carrier
• Midea
• MDV
• Gree
• Rinnai
• Hitachi
• Temperzone (Some models only)
• Actron (Some models only)

Unfortunately, MyAir is specifically designed for ducted air conditioning systems. Luckily we offer smart add-on for split systems which can be purchased through our online store Smarter Warehouse Direct.

Non-electronic, 10 years: Non-electronic ducted componentry (duct & grilles) carries a warranty of 10 years. These warranty terms are outlined by Advantage Air’s terms and conditions here.
Electronic, 5 years: Electronic componentry carries a warranty of 5 years. These warranty terms are outlined by Advantage Air’s terms and conditions here.

An active air purifier integrated with your ducted air conditioning system is a powerful combination to fight common airborne allergens, germs, viruses, spores and household odours. The ionised water vapour spreads throughout your home via your ducted system, reducing these contaminants by up to 99%.

Adding an ionising air purifier to your ducted air conditioning system will generally cost around $2499 inc GST fully installed. It is easy to justify adding this to your system when you consider the years of clean, allergen, germ and odour free air this will provide for your family.

We currently accept the below methods of payment:

• Cash (up to $10,000)
• EFT
• PayID – info@smarterair.com.au
• Osko – info@smarterair.com.au
• Credit Card
• Brighte Green Loans
• We can also offer crypto payments if your prefer, we accept Bitcoin, Ethereum & Cardano!

We will charge a late payment fee of 50% per year calculated daily to cover the cost of materials supplied & the administration costs associated with following up invoices. For example if you invoice value is $10,000 your late fee would be approximately $13.70 per day.